EZlink card - Double charge if alight at front door?

Out of curiosity, I called the Translink enquiry line 1800-225-5663. it
seems the undermentioned fact if absolutely true. They charge one full
fare + 63cents for second deduction if flashed at the front entrance
door, but willing to refund if complaint is lodged at the above tele'
number within 5 working days, regretably who is so free to go through
the process, so it's better to avoid such a catch. Maybe we should let
more people be aware of the above misleading above
transaction...............

Helpful tips for those use EZ Link card.

To those who always use ez card. Like to bring to your attention on
local bus service provider.

Normally, when you board the bus, you flash your ezlink card and move in
and when you get down the bus, you flash your card again at the exit
door (located at the middle of the bus). We all know that if we forget
to flash the card, full fare will be deducted from the card.

Below is something not known to public:-

But if you alight from the front door (the entrance) and you flash your
card while exiting without informing the bus driver, the card will
capture another entrance fare instead of exit fare thus meaning that two
full fares will be deducted from the card as no exit was being captured
for the two entrances.

For example, you board a crowded bus at Pasir Ris (where it terminates
at Jurong East) and decided to get down ten stops later. If you flash
your card at the front door without informing the bus-driver, a second
entrance fare will be captured instead of exit fare thus you are paying
for two full fares ( 2 X $ 1.90 = $ 3.80 ) instead of one fare
(approximately $0.83).

This is a useful info. Here's the solution:-

Go to the "big" machine (ie machine for U to top up the card) located at
the MRT stations.
(1) Insert your EZ link card
(2) Press the function key "Check card"
(3) Press "more"

The above function will show U the last 20 transactions. Information on
the fare deducted, bus no, boarding time and the boarding and alighting
point will be reflected on the screen.

Hope the above information is useful to U.

Please pass this email to people you know so that they will not pay
extra charges for nothing and burn a big hole in their pockets!

Last but not least, call the hotline line: 1800 767 4333 when the
incorrect fares are deducted.